Refund Eligibility

Quality Issues

If you receive a product with quality issues or defects, please contact us along with photographic evidence of the issue. We will assess the situation and may offer a full or partial refund or replacement depending on the circumstances.

Delivery Issues

If your receive a defect product due to third party delivery service, we will assess the situation and may offer a partial or full refund or replacement depending on the circumstances.

Refund Process

Please provide your order number, a description of the issue, and any supporting documentation, such as photographs. We will review your request and supporting information. Depending on the circumstances, we may offer a full or partial refund, replacement. If a refund is approved, it will be processed within 3 business days. Please note that the timing of the refund's arrival in your account may vary based on your financial institution.